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FAQs

Q1: What type of steel is used to make ZAMAHA Shears?

Ans: We Only choose the very highest types of Japanese Steel to make our shears including 440c and Cobalt Alloys.

Q2: Do ZAMAHA products come with a lifetime warranty?
Ans: Yes. Aside from a 30-day satisfaction guarantee and one year drop warranty, we also offer a lifetime warranty with every ZAMAHA product purchased from us. All ZAMAHA shears are carefully welded part by part and hand honed for the absolute best performance and durability. ZAMAHA shears are made from the highest quality parts and guaranteed to work free of faulty workmanship and/or parts for life. Our shears are designed to last and be sharpened over and over. Shears that have been abused/damaged by a non-authorized sharpener, shears that have been poorly maintained, misused and/or over-worn will not be covered. It is extremely important to care for your shears and maintain them as outlined in the care and maintenance section of this website in order to receive full service.

Q3: Is there a refund/exchange policy?
Ans: Yes. Returns are accepted within 30 days of purchase. The product(s) must not be damaged or show signs of excessive wear or abuse. If any product(s) is being returned an email must be sent to us prior to returning so we can reply back with return instructions along with a return authorization number. Please remember that all orders MUST be shipped back within 30 days of purchase  in  order  for  us  to issue a refund or exchange.

Q4: What forms of payment do you accept?

Ans: We accept all major credit cards including: Visa, MasterCard, American Express Through paypal . You may also choose to pay with Pay Pal.

Q5: Can I order a gift and have it shipped direct to the recipient?

Ans: Yes! You can send a gift directly to a loved one and we'll send the invoice to your billing address. Please call us at 1-888-946-4646 or email us to place any kind of special order.

Q6: Is there a charge for shipping?

Ans: All domestic orders over a combined value of $100 are shipped free of charge, for orders under $100 We charge a flat fee of $7.99

Q7: How long will it take to receive my order?

Ans: Orders usually ship within 2 business days (Monday - Friday, excluding holidays) of the date you place your order. USPS priority mail takes between 1 to 3 business days depending upon your location.

Q8: Can you ship International?

Ans: Yes we can - depending upon the destinatination the shipping charges will be different. pls call or e mail us for a shipping price for your order.


 

 

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