Service

1. Quality Guarantee

All products are made from premium-grade stainless steel and carry a satisfaction guarantee. We ensure:

• Rust-resistance

• Long-lasting sharpness

• Ergonomic design

2. Minimum Order Quantity (MOQ)

Our standard MOQ varies by product category. Custom orders may have different MOQ depending on design and branding requirements.

3. Payment Terms

• T/T (Bank Transfer): 30% advance, 70% before shipment

• Other options: L/C, Western Union, available upon agreement

4. Return & Replacement Policy

• Defective or damaged items must be reported within 7 days of delivery

• Returns accepted only with prior approval

• Replacement or refund is issued after inspection

5. Delivery Time

• Standard delivery: 15–30 days (depending on quantity & customization)

• Urgent orders can be discussed individually

6. Confidentiality & Intellectual Property

We protect all private label and OEM/ODM client designs and business information under strict confidentiality agreements.

7. Customer Support

Our professional support team is available for:

• Pre-order consultations

• After-sales service

• Technical support and guidance